Useful information

Useful information

BEDDING

In case of a longer stay, the bedding in the room is replaced by housekeeping at least twice a week.

SAFE LUGGAGE HOLDING SERVICE

On the day of arrival (before checking in) and the day of departure (after checking out), our guests can use our luggage holding room at the reception of the hotel. Safety is guaranteed by way of a luggage ticket and the records kept by the receptionist.

FAMILY EVENTS

Celebrate your name-day, birthday, engagement or wedding anniversary in our hotel, and we will give you as an exclusive present a bottle of sweet or dry champaign or wine. 

SMOKING

All of our hotel rooms are non-smoking. Smoking is only permitted in the designated areas: the ground floor terrace and the hotel room balconies. For fire safety and environmental reasons, please put all cigarette butts in the ash trays. 

Thank you for your cooperation!

WAKE-UP CALLS

If you need a telephone wake-up call, please let the receptionist know on the previous day either in person or by calling extension 100. 

ENERGY EFFICIENCY

We kindly ask our guests to close the balcony doors and remove the access cards from the units before leaving the hotel room.  All of our hotel rooms are air-conditioned; you can adjust the room temperature individually. Please close the doors and windows while operating the air-conditioners.

CHECK-IN

Check-in: from 2 p.m.

Early check-in: HUF 1,000 / hour (does not include the use of wellness services)

The rooms can be opened with the magnetic access cards, received from the receptionist when checking in. Please place this card in the unit next to the entrance door to activate the power supply in the room.

UMBRELLAS

Umbrellas are available at the reception for use by our hotel guests.

PHOTOCOPYING / SCANNING SERVICE

Our guests can use our photocopying and scanning service with help by our receptionist colleague, for a separate fee.

BATHROBES

For your convenience, we provide one bathrobe per guest for the duration of your stay, which we change every 6 days. 

PETS

Pets can stay with our guests in designated rooms only, subject to prior notification and the payment of a security deposit. The extra fee for pets is HUF 4,500/day. To help housekeeping with their job, please leave the “Dog” sign on your door handle when leaving your pet in the room. 

CREDIT CARDS

You can pay your hotel bill at the reception in cash, as well as all major credit cards – Eurocard, MasterCard, Maestro, Visa, and American Express – as well as with “SZÉP” recreational cards issued by OTP, MKB or K&H Bank. 

INTERNET ACCESS

We provide wired and wireless (Wi-Fi) internet access in all rooms and public areas of the hotel.  When you use a cable – which is also available from the reception – your devices will connect to the network automatically. 

MINIBAR

Please use the refrigerator only for cooling the drinks in minibar. The price list can be found on the top of the refrigerator.

We replenish the mini-bar daily, and charge the consumption to your account. Please use the mini-bar summary forms to indicate your consumption, as well as let reception know about your last day’s consumption when checking out.

LAUNDRY SERVICE

We offer laundry service to our hotel guests, subject to a separate charge. please let the receptionist know about your request before 9 o’clock in the morning, and we will fulfil your order within 9 hour.

TECHNICAL PROBLEMS

If you find any items broken or out of order on the hotel premises, please inform the reception or call extension 100 as soon as possible.  Thank you for your help!

DAILY CLEAINING AND HOUSEKEEPING

Cleaning and housekeeping of the rooms takes place between 9:00 a.m. to 2:00 p.m. every day. Please hang the “Do not disturb” sign on the door handle outside your door if the above time period is not suitable for you. 

PARKING

Our guests can use the parking spots of our hotel and guest house free of charge. 

EXTRA CHILD BED

A limited number of child beds/cots are available free of charge for guests with small children. If you need one, please let us know at the reception or by calling extension 100.

BREAKFAST

Breakfast is served for our hotel guests daily, between 7 a.m. and 10 a.m., in Fenyves Restaurant. If you wish to have breakfast before 7 a.m. or after 10 a.m., you can pick up a cold breakfast package.

Please let us know on the previous day before 8 p.m. in the restaurant, at the reception, or by calling extension 100. 

IT ASSISTANCE

We offer IT assistance to our hotel guests. Please call the reception in case you need this service, and our colleague will arrive within 6 hours.

Our hotel guests can use the laptop computer at reception free of charge. This service can only be used in the lobby area near the reception. Please let us know if you need this service, and we will make the laptop available to you within 2 hours.

ROOM SAFE 

All of our hotel rooms are equipped with number-coded, digital safes for your valuables. The instructions are located next to the safe. Please note that we are assume no responsibility for the loss of any items placed into the hotel safes! Thank you for your understanding!

ROOM CREDIT

You do not have to pay for your orders in Fenyves Restaurant in cash, but can charge the amounts to your room account by showing your access card sleeve and signing the bill. The charged amounts will be paid at the time of checking out, at the reception.

ROOM SERVICE

At your request, we can serve your breakfast, as well as food and drinks in your room during the opening hours of the restaurant and the kitchen.

You can find the menu in your room, on which you can indicate your order.

Room service is free of charge for guests in our Honeymoon, Junior and “Fenyves” suites; the fee is HUF 1,000 / occasion in case of other rooms.

Please order your room service on the previous day before 8:00 p.m. in the restaurant, at the reception, or by calling extension 100. 

CHECK-OUT

Check-out: by 11 a.m.

Late check-out I: HUF 1,000 / hour (does not include the use of wellness services)

Late check-out II: For our hotel guests checking out on Sunday, we provide an opportunity to participate in our all-you-can-eat buffet-style Sunday brunch. The charge is HUF 4,000 / person, and also includes the fee for the late check-out. If you wish to use this late check-out option, please contact the reception or call extension 100 by 8 p.m. on Saturday. 

When checking out, please return your access cards at the reception. 

Our housekeeping staff checks the condition of the rooms and the mini-bar on the day of checking out. 

TAXI, CAR RENTAL, FLOWER AND TICKET ORDERS 

Our receptionist can help you with ordering theatre, cinema, water park or other tickets, or make arrangements for a taxi, a rental car or flowers. 

ROOM TELEPHONE 

Extensions:

  • Reception extension 100
  • Restaurant extension 136
  • Wellness centre: extension 125
  • Room-to-room calls: dial the room number
  • Public phone: the telephone at the reception also operates as a public phone.

TEXTILES

Please do not take any hotel textiles with you, but leave them in your room at the time of your departure.

TOWELS

Erdőspuszta Club Hotel**** pays particular attention to the protection of the environment, for which reason we replace towels in the room only after 3 days.

If you need an earlier change of your towels, please leave them on the bathroom floor.

Otherwise, please place your towels on the rack in the bathroom.

SEWING SERVICE

We offer a sewing service to our hotel guests, subject to a separate charge. Please let the receptionist know about your request before 9 a.m., and we will fulfil your order within 24 hours.

IRONING

We offer an ironing service to our hotel guests, subject to a separate charge. Please let the receptionist know about your request, and we will fulfil your order within 1 hour.

DRY CLEANING

We offer a dry cleaning service to our hotel gusts, which is subject to a separate charge. Please let the receptionist know about your request before 9 a.m., and we will fulfil your order within 9 hours.

 “FENYVES” RESTAURANT

Our à la carte “Fenyves” Restaurant awaits you with a variety of Hungarian and international specialities on the menu.  The restaurant is also open to external guests; for this reason, we encourage you to reserve your table by calling extension 136. 

Restaurant opening hours:

  • Mon-Thu, 7 a.m. to 11 p.m. kitchen open from 11 a.m. to 10 p.m. 
  • Fri-Sun, 7 a.m. to 12 a.m., kitchen open from 11 a.m. to 11 p.m. 

FOREST PANORAMA TERRACE

Enjoy the wonderful view of the pine forest around the hotel from our panorama terrace, open from early spring until late autumn.  On the terrace, which is accessible from both the restaurant and from “Fenyves” Events Room, we serve refreshing cocktails, home-made lemonade, beer on the tap, a variety of wine spritzers, as well as coffee specialities. 

SUNDAY BRUNCH

Every Sunday, between 12 p.m. and 3 p.m., we offer an all-you-can-eat buffet-style Sunday brunch. The cost is HUF 3,500 / person for adults, HUF 1,750 HUF / person for children below 12 years of age, and free for children below 3 years of age.  Reservations for the brunch can be made until 6 p.m. on Saturday.

WAITER CALLER FOR YOUR CONVENIENCE 

In all units of our hotel, we have a state-of-the-art waiting staff calling system to serve the convenience of our guests.  Once you have made your choice from our menu, need assistance or advice from our staff, or wish to receive your bill is to press the button on the unit located on your table. Our waiter caller contributes to the discreet service we provide for our guests.

OUR OFFER FOR LARGER COMPANIES (not only for hotel guests)

From early spring to late autumn, we organise thematic weeks and evenings. On our evenings of grilled, oven-baked and cauldron-cooked specialities, you can get away from the busy weekdays enjoying delicious food from our farm-raised animals, accompanied by delicious drinks and violin music. On our week-long roast chicken, “mangalica” pork or lamb days, you can enjoy the flavours of our cuisine by trying a variety of dishes. Allow yourself to be enchanted by the unique natural environment, enjoy the moonlight, the croaking of the frogs, the chirping of the crickets, or the quiet cracking sounds of the fireplace. 

For those in for a more extreme kind of fun, we recommend our authentic, village-style pig-slaughtering festival, which is quite a challenge in so many ways, including waking up at the crack of dawn, since those who, according to tradition, wish to touch the ear and the tail of the pig will have to rise early!  We welcome our early guests with some “soul-warming” spirits on the terrace of the guest house, after which the festivities starts.  Our most curious and adventurous guests can even participate in some of the work, including the “shaving” of the pig’s skin, the filling of the meat into the sausage casings, or the making of the pork cracklings. 

OUR SERVICES

  • Horseback riding (in paddocks, indoor arena or in the field)
  • Horse-drawn carriage or sleigh rides
  • Artificial grass tennis court and football pitch (indoor and heated in winter)
  • Bicycle rental
  • Fishing on our private fishing pond

Reservation and appointments at our reception or by calling extension 100.

TABLE FOOTBALL, TABLE TENNIS

During the summer months we offer table football on our panorama terrace, and a ping-pong table along the forest path leading to the equestrian farm.

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ERDŐSPUSZTA CLUBHOTEL****

Cégnév: Norta Kft.
Székhely: 1119 Budapest, Andor u. 21.
Cégjegyzékszám: 01-09-193759
Adószám: 13627375-2-43

4002 Debrecen, Diószegi - Panoráma út kereszteződése
Telefon/recepció:  +36-20-2999-444, +36-52-747-444

E-mail: info@erdospuszta-clubhotel.hu

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